Shenlan 4S store "deserted": Car owners paid but received no cars or registrations; manufacturer claims to be "victims".

Multiple incidents of customers paying for their cars but not receiving their vehicles or proper documentation at the Shenlan 4S dealership in Huaibei, Anhui Province, have sparked protests from car owners. Shenlan Auto, the manufacturer, has failed to provide a solution, instead repeatedly changing the dealership's operating status and claiming that "the manufacturer is also a victim." This incident exposes flaws in Shenlan's dealer channel management and risk assessment, and also impacts the brand's reputation and sales targets.