Xiaomi SU7 brake failure has been fixed, and the official promise is to support users' requests for return/exchange of the car

Wang Hua, general manager of Xiaomi Group's public relations department, said that the brake failure of Xiaomi SU7 has been fixed. In order to be responsible to users, the company promised to support users' requests for return/exchange of vehicles and will bear the relevant costs. Regarding the problem of 400 phone calls not being connected, the company apologized and has started recruiting professional customer service seats. It is expected that the online customer service pick-up rate will increase significantly by the end of May.