Seres and Volcano Engine jointly created a user voice management platform to improve user satisfaction

In the fierce market competition, SERES and Volcano Engine launched the Voice of User Management Platform (VOC), which uses the Doubao model to realize the intelligent processing of user feedback. The platform has functions such as real-time data collection, multi-dimensional data analysis, and risk monitoring configuration, which effectively improves the closed-loop efficiency of SERES' user feedback and enhances user satisfaction.