Hello Bikes experienced a "network outage" crisis, with the main reason being the withdrawal of 2G networks by telecom operators.

Recently, users of Hello Bike electric scooters reported experiencing "network outages," making it impossible to remotely check battery levels and locate the vehicle via the app. Hello Bike responded that this was due to the shutdown of the operator's 2G network. Although this "network outage" did not affect the basic riding capabilities of the vehicles, it raised concerns among users about the long-term use of IoT devices. Experts point out that with the rapid iteration of network technology, similar problems may occur more frequently.